PROCESS AUTOMATION

Challenge

• Our partner Thoughtonomy worked with a customer who had a number of processes where manual intervention was required by human employees holding together a number of workarounds within payment processing, allocations and reconciliations across the business.
• Moving and manipulating large volumes of files and data manually presented significant delays and a cumbersome compliance process.
• An intelligent automation solution was sought to mitigate potential compliance risks, reduce the volume of manual processing, and achieve business driven change.

Solution

• Thoughtonomy Virtual Workforce® - Intelligent Automation (IA) solution was presented and demonstrated the capability to automate the current manual processes to significantly improve productivity and efficiency.
• Reduce the risk of errors in the business (adding positive impact on the customer journey) and ensure full SOX and Audit Compliance, all whilst ensuring significant productivity savings and a return on investment within 12-18 months.

Outcome

• An improvement in our compliance readiness & status.
• Overall improvement on quality control.
• Staff spending more time on delivery Customer satisfaction. 

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