KSS Design's IT Assist Support

Based in London and Kent, KSS is an award-winning architecture and design firm known for its work in sports, education, and commercial spaces, delivering intelligent and client-focused solutions.

GOAL

KSS Design has long understood the importance of having a reliable and responsive IT support model. With a fast-paced operation and high standards for client service, they needed an IT support system that could:

• Be a trusted extension of their internal team
• Provide specialist 3rd line support for escalations and complex issues
• Support them across infrastructure, supplier management, and storage
• Offer a consistent, expert presence without disrupting their internal ways of working

More than just a service provider, they wanted a partner that could integrate seamlessly into their team and contribute meaningfully to their long-term IT strategy.

SOLUTION

T-Tech has been working with KSS for a number of years, delivering a hybrid IT support model through our IT Assist service. This model combines the spine, structure, and responsiveness of internal IT presence with the technical reach, talent, and availability of a dedicated 3rd line outsourced support partner.

• 3rd line escalation support, handling everything from infrastructure issues to high-level technical resolutions
• Support for urgent technical needs and smooth project delivery
• On-premises estate support, helping with system optimisation
• Consultancy & trusted advice to support IT purchasing and storage architecture

What makes this partnership stand out is the close relationship between KSS and the T-Tech team, particularly between the Head of IT at KSS and members of our support team. The familiarity and trust built over time mean that working with us feels more like having colleagues than an outsourced provider, allowing T-Tech to become a true extension of KSS’s internal IT support.

OUTCOME

The hybrid IT model delivered to KSS has become a critical part of their operational success. With T-Tech in place, KSS has been able to:

• Maintain high standards and continuity in day-to-day IT operations
• Resolve high-level technical issues with a trusted escalation point
• Benefit from seamless collaboration, supporting high productivity
• Feel confident in their cyber security position, knowing additional resources are available
• Enjoy the personal touch of familiar faces who grow with the business

The partnership between KSS and T-Tech highlights how our IT Assist hybrid model, when built on trust, expertise, and communication, can drive lasting value and true peace of mind.

"The partnership with T-Tech has become a true extension of KSS’s internal IT team, delivering expert support and seamless collaboration that enhances day-to-day operations and long-term strategy." - Chris, Head of IT, KSS Design

Managing Partner, Grunberg & Co

“Communication is great. When a DR event occurred, the confidence from senior-level engineers and team leaders to resolve the issue was very reassuring. The reaction from T-Tech was great and they had all hands on deck.”

Tax Partner, Grunberg & Co

“We don’t hear any noise from our staff about support tickets not being addressed. The Service Desk engineers are attentive and solve any urgent issues we have in a timely manner.”

Senior Partner, Grunberg & Co

“I really don’t have many issues, and when I do need help, the team are really responsive. You guys are brilliant.”

Senior Account Manager, T-Tech

“We are excited about the future of our relationship with Grunberg & Co. Their enthusiasm toward growing with technology makes our partnership strong and aligned.”

IT Manager, Software Radio Technology

"T-Tech understand our business requirements and provide us with consultancy and strategy input that contribute to customer retention and business growth. Their knowledgeable staff guide us through projects ensuring that technology is aligned to business objectives."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Senior Partner, Solomon Taylor & Shaw

Managing Partner, BKL

"We are impressed by the professionalism of T-Tech. They are able to understand our business requirements and provide solutions which contribute to keeping the company efficient and competitive. Their knowledgeable staff guide us through complex projects and all the skills are available to make any system or process transition smooth."

Partner, Raffingers

“We were apprehensive to embark on such a large project to move all our servers to Azure, but we had no issues due to the extensive planning and great support we had from the T-Tech team. We now have the benefit of truly being able to work from any device with no risk to our servers as they are not on site. Our security has now improved, and the systems are a lot more stable which is needed with over 100 users working from all over the world.”

Managing Partner, Family Law Group

“Before T-Tech, we were having issues with IT on a daily basis. In a quick time period, T-Tech turned things around. Within a matter of months, the firm’s IT changed from being a source of daily complaint and frustration to no longer being the first item for discussion at the monthly management meetings. The improvement to the firm’s day to day IT functioning has not only been remarkable, but in fact has enabled the firm to adapt to change at a far quicker pace than had previously been the case.”

Director of Tax Technology, Evelyn Partners

The responsiveness of T-Tech has been paramount to us getting particular components added to Practice Gateway at our firm. What we have needed most in development terms is always listened to.

Managing Partner, Scrutton Bland

“Scrutton Bland has achieved a lot in the last 6 months, compared to the last three years. We chose T-Tech to do a practice review with the intention to deliver on a number of projects, due to their industry expertise and where they sit in the marketplace. Our previous IT team did not have relevant sector experience leading to the consideration of solutions that weren’t relevant to our sector. We needed to look to restore faith in our IT leadership. T-Tech came to us with recommendations and improvements on trusted solutions that have worked for other professional services firms. We are really pleased with the decision to work with T-Tech, and they have already delivered on major projects in a way that suits our practice.”

Partner, Alliotts LLP

“Unless your job in the firm is IT then you cannot physically do it. It is so complicated, so fast moving, and quick changing that you can’t keep up. You then have no choice but to use a Managed Service Provider. An MSP needs to be people you respect, who you get on with, as it is a personal relationship. It needs to be with people who understand your business and your business needs – we have this with T-Tech.”

Director of Support Services, Bletchley Park

"Our interaction with T-Tech goes further than IT support – their consultancy led approach has delivered us gains across the business and revenue to the bottom line. We have a clear 3 year IT plan and strategy, which helps us deliver significant business benefits on a regular basis. T-Tech have helped us improve our IT resilience and helped identify ways for our team to work more efficiently."

IT Manager, Searchlight

“T-Tech have provided a fantastic service and are very efficient.”

IT Partner, Saffery Champness

“We’ve achieved exactly what we wanted to, which was to allow T-Tech to run the IT Service Desk service so that we can focus on the business. It has given us a lot of time back and allowed the staff who moved to T-Tech to have a new lease of life in their careers. A lot of our challenges around recruitment and retention have also gone! It’s good to know we’re in safe hands.”

Team Leader, CCM

"More of our colleagues’ time will be freed up to focus on other critical business needs such as data cleansing and addressing anomalies and exceptions"

KSS Design’s IT Assist Support