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One of the UK’s top 50 accountancy firms, with nine offices in the UK and five further offices in Europe and the Middle East. This practice act for clients across a variety of specific sectors, including: private wealth, landed estates and rural businesses, not-for-profit, sports and entertainment, entrepreneurs, professional and consultancy businesses and international.

Challenge

As the business has grown and evolved, an internal team managing all their IT needs and providing support had grown organically, which presented a number of challenges. Being a fast-moving accountancy firm with significant rapid growth, operational IT became a priority, which therefore challenged the time for strategic activities, future planning, and emerging technologies. The firm was also conscious they wanted to ensure opportunities and development for the team.
They understood the need for change and was actively looking for an IT partner who they could outsource their IT Service Desk to. The firm engaged T-Tech as the leading accountancy IT experts.

Solution

With significant experience working alongside accountancy clients, T-Tech had an understanding of their IT Service Desk requirements and applications and the sensitivity of their work. The firm were willing to challenge the status quo: the structure that had been in place for years was no longer working for them and a push in the right direction would enable positive change.
T-Tech and the internal IT Service Desk team at the top 50 accountancy practice merged as one, creating:
  • Opportunities for the internal team to work within a wider team of people in their field, and giving them room to thrive in a new environment
  • Time back to the senior team to delve into business-focused areas
  • A smooth and low risk transition during the months of lockdown during COVID-19. The transition was completely remote and, with all the challenges this presented, there were minimal issues
  • All documentation collated and recorded in one place for all to refer to (something never done before)
  • Delivery of a strong IT Service Desk experience that understands the systems and processes with improved efficiency and specialist skills.

Outcome

During the move, there was consistent communication between T-Tech and the top 50 accountancy practice, and both teams were versatile and open to ideas from each other. Great attention was paid to accountability and working as one team, which resulted in a smooth, well managed transition.
T-Tech and the firm hold regular meetings, with fortnightly and monthly reviews of stats and areas for improvement, in order to maintain momentum and drive progress, whilst ensuring T-Tech are delivering on the expectations set.
One of their IT Partner's commented: “We’ve achieved exactly what we wanted to, which was to allow T-Tech to run the IT Service Desk service so that we can focus on the business. It has given us a lot of time back and allowed the staff who moved to T-Tech to have a new lease of life in their careers. A lot of our challenges around recruitment and retention have also gone! It’s good to know we’re in safe hands.”

Future

Trying to keep up with the rapid pace of technology is hard for any firm, but the top 50 accountancy practice is certainly on the right path and has made great progress in future-proofing. As strategic technology continues to underpin the firm, they are moving from strength to strength.
They have found a strategic partner in T-Tech. T-Tech continues to be a source of experience and knowledge, and both firms continue to engage and build the relationship.
T-Tech Managing Director has commented: "We hope this is the beginning of a very rewarding and fruitful relationship. Particularly with our ethos of the 'one team' approach, we look forward to growing together and seeing them continuously thrive."

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Managing Partner, Grunberg & Co

“Communication is great. When a DR event occurred, the confidence from senior-level engineers and team leaders to resolve the issue was very reassuring. The reaction from T-Tech was great and they had all hands on deck.”

Tax Partner, Grunberg & Co

“We don’t hear any noise from our staff about support tickets not being addressed. The Service Desk engineers are attentive and solve any urgent issues we have in a timely manner.”

Senior Partner, Grunberg & Co

“I really don’t have many issues, and when I do need help, the team are really responsive. You guys are brilliant.”

Senior Account Manager, T-Tech

“We are excited about the future of our relationship with Grunberg & Co. Their enthusiasm toward growing with technology makes our partnership strong and aligned.”

IT Manager, Software Radio Technology

"T-Tech understand our business requirements and provide us with consultancy and strategy input that contribute to customer retention and business growth. Their knowledgeable staff guide us through projects ensuring that technology is aligned to business objectives."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Managing Partner, BKL

"We are impressed by the professionalism of T-Tech. They are able to understand our business requirements and provide solutions which contribute to keeping the company efficient and competitive. Their knowledgeable staff guide us through complex projects and all the skills are available to make any system or process transition smooth."

Partner, Raffingers

“We were apprehensive to embark on such a large project to move all our servers to Azure, but we had no issues due to the extensive planning and great support we had from the T-Tech team. We now have the benefit of truly being able to work from any device with no risk to our servers as they are not on site. Our security has now improved, and the systems are a lot more stable which is needed with over 100 users working from all over the world.”

Managing Partner, Family Law Group

“Before T-Tech, we were having issues with IT on a daily basis. In a quick time period, T-Tech turned things around. Within a matter of months, the firm’s IT changed from being a source of daily complaint and frustration to no longer being the first item for discussion at the monthly management meetings. The improvement to the firm’s day to day IT functioning has not only been remarkable, but in fact has enabled the firm to adapt to change at a far quicker pace than had previously been the case.”

Director of Tax Technology, Evelyn Partners

The responsiveness of T-Tech has been paramount to us getting particular components added to Practice Gateway at our firm. What we have needed most in development terms is always listened to.

Managing Partner, Scrutton Bland

“Scrutton Bland has achieved a lot in the last 6 months, compared to the last three years. We chose T-Tech to do a practice review with the intention to deliver on a number of projects, due to their industry expertise and where they sit in the marketplace. Our previous IT team did not have relevant sector experience leading to the consideration of solutions that weren’t relevant to our sector. We needed to look to restore faith in our IT leadership. T-Tech came to us with recommendations and improvements on trusted solutions that have worked for other professional services firms. We are really pleased with the decision to work with T-Tech, and they have already delivered on major projects in a way that suits our practice.”

Partner, Alliotts LLP

“Unless your job in the firm is IT then you cannot physically do it. It is so complicated, so fast moving, and quick changing that you can’t keep up. You then have no choice but to use a Managed Service Provider. An MSP needs to be people you respect, who you get on with, as it is a personal relationship. It needs to be with people who understand your business and your business needs – we have this with T-Tech.”

Director of Support Services, Bletchley Park

"Our interaction with T-Tech goes further than IT support – their consultancy led approach has delivered us gains across the business and revenue to the bottom line. We have a clear 3 year IT plan and strategy, which helps us deliver significant business benefits on a regular basis. T-Tech have helped us improve our IT resilience and helped identify ways for our team to work more efficiently."

IT Manager, Searchlight

“T-Tech have provided a fantastic service and are very efficient.”

IT Partner, Saffery Champness

“We’ve achieved exactly what we wanted to, which was to allow T-Tech to run the IT Service Desk service so that we can focus on the business. It has given us a lot of time back and allowed the staff who moved to T-Tech to have a new lease of life in their careers. A lot of our challenges around recruitment and retention have also gone! It’s good to know we’re in safe hands.”

Team Leader, CCM

"More of our colleagues’ time will be freed up to focus on other critical business needs such as data cleansing and addressing anomalies and exceptions"