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Searchlight is an established and recognised supplier of decorative lighting to the very best specialist lighting retailers, multi-national chains and distributor partners across the globe. Founded in 1945, Searchlight have over 75 years of experience to meet the diverse, ever-changing needs of the lighting market and their trading partners around the world.

Legacy:

T-Tech have been providing third line support to Searchlight for over 10 years, managing only their infrastructure. Up until recently, their internal IT team have been supporting all further 1st and 2nd line support to users, and as a growing company, they recognised the need to transfer over more responsibility to T-Tech.
As a long-standing T-Tech client their journey began in a pre-cloud world, with a good quality and reliable infrastructure on premise. As the business developed over the years, their requirements changed to a hybrid cloud style, with both workers both in the office and at home. Now, they have evolved to the stage of a full cloud migration, resulting in the need for more IT support.
Searchlight requirements:
  • Tighten security measures and defences
  • Re-evaluate how the internal IT team operate
  • Become more cloud centric
  • Free up time for the internal team to focus on projects
  • Outsource 1st and 2nd line support to the experts
Having built a strong rapport with the IT manager and internal team over the years, Searchlight took the opportunity to move 1st and 2nd line IT support over to T-Tech, in order to better serve their users. With over 130 users across 2 sites, their internal responsibilities to support all users were becoming too demanding.
Their cloud first approach meant they also wanted to reduce on premise servers and move to more efficient cloud applications – namely Azure and SharePoint. Bringing their entire system into the cloud would give them broader opportunities to further grow the business to align with technology. This fully aligns to their agile working requirements, where users can work wherever they are.

Outcome:

T-Tech now provide Searchlight with 1st, 2nd, and 3rd line support, with clear roles and responsibilities. Feedback from users has been hugely positive, as T-Tech engineers are able to deal with more focused queries. It has also taken the burden off the internal IT team, and allowed them to widen their scope to becoming application specialists. Onsite engineers still manage their warehouses, but T-Tech have a good relationship with these engineers and support them wherever needed.
Their increase in the use of cloud technology has also reduced many security risks and has provided much more flexibility to their IT estate. The adoption of Teams has also been a huge success within the business allowing for better collaboration and tracking of business processes, instead of lengthy spreadsheets and multiple email chains.

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Managing Partner, Grunberg & Co

“Communication is great. When a DR event occurred, the confidence from senior-level engineers and team leaders to resolve the issue was very reassuring. The reaction from T-Tech was great and they had all hands on deck.”

Tax Partner, Grunberg & Co

“We don’t hear any noise from our staff about support tickets not being addressed. The Service Desk engineers are attentive and solve any urgent issues we have in a timely manner.”

Senior Partner, Grunberg & Co

“I really don’t have many issues, and when I do need help, the team are really responsive. You guys are brilliant.”

Senior Account Manager, T-Tech

“We are excited about the future of our relationship with Grunberg & Co. Their enthusiasm toward growing with technology makes our partnership strong and aligned.”

IT Manager, Software Radio Technology

"T-Tech understand our business requirements and provide us with consultancy and strategy input that contribute to customer retention and business growth. Their knowledgeable staff guide us through projects ensuring that technology is aligned to business objectives."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Managing Partner, BKL

"We are impressed by the professionalism of T-Tech. They are able to understand our business requirements and provide solutions which contribute to keeping the company efficient and competitive. Their knowledgeable staff guide us through complex projects and all the skills are available to make any system or process transition smooth."

Partner, Raffingers

“We were apprehensive to embark on such a large project to move all our servers to Azure, but we had no issues due to the extensive planning and great support we had from the T-Tech team. We now have the benefit of truly being able to work from any device with no risk to our servers as they are not on site. Our security has now improved, and the systems are a lot more stable which is needed with over 100 users working from all over the world.”

Managing Partner, Family Law Group

“Before T-Tech, we were having issues with IT on a daily basis. In a quick time period, T-Tech turned things around. Within a matter of months, the firm’s IT changed from being a source of daily complaint and frustration to no longer being the first item for discussion at the monthly management meetings. The improvement to the firm’s day to day IT functioning has not only been remarkable, but in fact has enabled the firm to adapt to change at a far quicker pace than had previously been the case.”

Director of Tax Technology, Evelyn Partners

The responsiveness of T-Tech has been paramount to us getting particular components added to Practice Gateway at our firm. What we have needed most in development terms is always listened to.

Managing Partner, Scrutton Bland

“Scrutton Bland has achieved a lot in the last 6 months, compared to the last three years. We chose T-Tech to do a practice review with the intention to deliver on a number of projects, due to their industry expertise and where they sit in the marketplace. Our previous IT team did not have relevant sector experience leading to the consideration of solutions that weren’t relevant to our sector. We needed to look to restore faith in our IT leadership. T-Tech came to us with recommendations and improvements on trusted solutions that have worked for other professional services firms. We are really pleased with the decision to work with T-Tech, and they have already delivered on major projects in a way that suits our practice.”

Partner, Alliotts LLP

“Unless your job in the firm is IT then you cannot physically do it. It is so complicated, so fast moving, and quick changing that you can’t keep up. You then have no choice but to use a Managed Service Provider. An MSP needs to be people you respect, who you get on with, as it is a personal relationship. It needs to be with people who understand your business and your business needs – we have this with T-Tech.”

Director of Support Services, Bletchley Park

"Our interaction with T-Tech goes further than IT support – their consultancy led approach has delivered us gains across the business and revenue to the bottom line. We have a clear 3 year IT plan and strategy, which helps us deliver significant business benefits on a regular basis. T-Tech have helped us improve our IT resilience and helped identify ways for our team to work more efficiently."

IT Manager, Searchlight

“T-Tech have provided a fantastic service and are very efficient.”

IT Partner, Saffery Champness

“We’ve achieved exactly what we wanted to, which was to allow T-Tech to run the IT Service Desk service so that we can focus on the business. It has given us a lot of time back and allowed the staff who moved to T-Tech to have a new lease of life in their careers. A lot of our challenges around recruitment and retention have also gone! It’s good to know we’re in safe hands.”

Team Leader, CCM

"More of our colleagues’ time will be freed up to focus on other critical business needs such as data cleansing and addressing anomalies and exceptions"