Searchlight is an established and recognised supplier of decorative lighting to the very best specialist lighting retailers, multi-national chains and distributor partners across the globe. Founded in 1945, Searchlight have over 75 years of experience to meet the diverse, ever-changing needs of the lighting market and their trading partners around the world.
T-Tech have been providing third line support to Searchlight for over 10 years, managing only their infrastructure. Up until recently, their internal IT team have been supporting all further 1st and 2nd line support to users, and as a growing company, they recognised the need to transfer over more responsibility to T-Tech.
As a long-standing T-Tech client their journey began in a pre-cloud world, with a good quality and reliable infrastructure on premise. As the business developed over the years, their requirements changed to a hybrid cloud style, with both workers both in the office and at home. Now, they have evolved to the stage of a full cloud migration, resulting in the need for more IT support.
Tighten security measures and defences
Re-evaluate how the internal IT team operate
Become more cloud centric
Free up time for the internal team to focus on projects
Outsource 1st and 2nd line support to the experts