PROCESS AUTOMATION

How using a virtual workforce has a strong business case and the relative ease to make it a reality.

Challenge

  • Our partner Thoughtonomy worked with a customer who had a number of processes where manual intervention was required by human employees holding together a number of workarounds within payment processing, allocations and reconciliations across the business.
  • Moving and manipulating large volumes of files and data manually presented significant delays and a cumbersome compliance process.
  • An intelligent automation solution was sought to mitigate potential compliance risks, reduce the volume of manual processing, and achieve business driven change.

Solution

  • Thoughtonomy Virtual Workforce® - Intelligent Automation (IA) solution was presented and demonstrated the capability to automate the current manual processes to significantly improve productivity and efficiency.
  • Reduce the risk of errors in the business (adding positive impact on the customer journey) and ensure full SOX and Audit Compliance, all whilst ensuring significant productivity savings and a return on investment within 12-18 months.

Result

  • An improvement in our compliance readiness & status.
  • Overall improvement on quality control.
  • Staff spending more time on delivery Customer satisfaction. 

Lauren Parker-Mitchell

Lauren has been with T-Tech for over 3 years and brings with her experience from a variety of backgrounds, from small start-ups...

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"More of our colleagues’ time will be freed up to focus on other critical business needs such as data cleansing and addressing anomalies and exceptions"

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