Family Law Group is a firm of solicitors dedicated exclusively to Family Law, based across 10 offices with 130 staff members.
As a growing firm, Family Law Group noticed that their needs were not being met and they were struggling to see a way forward. The solutions previously proposed were not long-term solutions that would mature the IT side of the business, and they were quick fixes to keep users happy. The IT systems were causing significant user frustration, impact on billable time, and presented a real challenge on the delivery of work to clients.
T-Tech was introduced to help solve their issues, and after completing a full IT review, this highlighted several areas to focus on. T-Tech came up with a very quick short-term plan to resolve some of the instability issues that would start to improve this.
Family Law Group was concerned about user disruption in the first instance and were looking for an immediate way to get users to work efficiently, so T-Tech provided rented IT equipment as a result of this, in order to serve users in a timely manner. But this was a temporary solution whilst T-Tech and Family Law Group looked to design a new solution, encompassing new IT infrastructure and security.
Generally, morale was low with how IT was operating within the business, and Family Law Group were looking for a modern change to the foundations. IT was a big headache.
T-Tech proposed a full cloud solution within the Azure environment, after meeting with key stakeholders, to ensure that this investment was right, and to provide Family Law Group with a secure and reliable backbone to the business.
The Azure environment designed with security in mind, was delivered, in order to meet better security standards across devices, which was an important requirement. The new environment was designed to be flexible, reliable, and fast, and would ultimately decrease user frustration, and improve efficiencies on the delivery of work to clients.
The T-Tech infrastructure engineers walked the team through how this would benefit their day to day, and the importance of having proper security measures in place due to the sensitivity of the data they store. T-Tech recommended security improvements, and implemented more strategic tools such as Two Factor Authentication, and Mobile Device Management, and third-party systems like Cisco Umbrella, Webroot, and Mimecast.
Family Law Group are now operating on a fully secure cloud environment, tailormade to fit the business needs. They are in a much better position on the security front, and T-Tech have provided them with a secure network that ensures they can work efficiently wherever they are, either at home or in the office.
Typically a week later, there was a disaster recovery event that meant power was lost to the head office (where the servers were previously stored). As the migration was complete, there was no impact to the business.
Simon Leach, Managing Partner of Family Law Group commented:
“Before T-Tech, we were having issues with IT on a daily basis. In a quick time period, T-Tech turned things around. Within a matter of months, the firm’s IT changed from being a source of daily complaint and frustration to no longer being the first item for discussion at the monthly management meetings. The improvement to the firm’s day to day IT functioning has not only been remarkable, but in fact has enabled the firm to adapt to change at a far quicker pace than had previously been the case.”