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Raffingers are a top 100 firm of accountants and business advisers, serving companies across the UK in recruitment, property, construction, and technology.

Challenge

As an innovative practice on a path to modernising and making better use of technology, Raffingers were looking to get rid of legacy hardware and centralise themselves around a cloud solution. They had physical servers onsite which were aging and clunky, and were in need of updating their security strategy to have stronger and more rigid policies in place.

There was limited awareness of the importance of security across the firm, and they were looking for a culture change around security so that people would take it more seriously and be more vigilant.  

Their pervious IT support provider didn’t understand the cloud capabilities they required, due to accountants having multiple and complex applications and systems. Raffingers needed more expertise in the accountancy space and technology experts that had a deep understanding of the cloud.

Overall, the firm were looking to modernise and gain a better understanding of what they needed to mature on their IT journey.

Solution

T-Tech presented Raffingers with a maturity plan, to give them an idea of the direction of the business, and how it could mature with the right IT. We proposed to provide them with third-line support – this being a more complex and expert team that would be able to deal with all their current accountancy applications like Virtual Cabinet and Iris and provide a more consultative approach to how daily operations could improve.

We carried out a five-day infrastructure review where the T-Tech professional services team went onsite to review their current state and to speak to stakeholders about how it works today and ultimately how they would like it to work. The findings allowed us to design a full cloud environment, which then led to the implementation of an Azure solution. The proposal to move Raffingers to Azure (and AVD – Azure Virtual Desktop) came hand in hand with Mobile Device Management (MDM). This would allow users to work anywhere, on any device, and ensure their data is secured.

As part of the proposal, we also ensured that once the design and existing hardware were removed, Ladybird would come in and conduct a full wire tidy across the cabinets. With this, they supplied and installed a new cabinet.

Outcome

We worked closely with Raffingers in the design and execution of the project, and we took them on the journey with us. The project was a success and their decision making team were really pleased with the outcomes. Raffingers are fully operating within Azure now, and have been reaping the benefits that come along with that.

MDM training was delivered to key stakeholders, which would then drive training amongst other users.   

Lee Manning, Partner at Raffingers commented:

“We were apprehensive to embark on such a large project to move all our servers to Azure, but we had no issues due to the extensive planning and great support we had from the T-Tech team.

We now have the benefit of truly being able to work from any device with no risk to our servers as they are not on site. Our security has now improved, and the systems are a lot more stable which is needed with over 100 users working from all over the world.”

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Managing Partner, Grunberg & Co

“Communication is great. When a DR event occurred, the confidence from senior-level engineers and team leaders to resolve the issue was very reassuring. The reaction from T-Tech was great and they had all hands on deck.”

Tax Partner, Grunberg & Co

“We don’t hear any noise from our staff about support tickets not being addressed. The Service Desk engineers are attentive and solve any urgent issues we have in a timely manner.”

Senior Partner, Grunberg & Co

“I really don’t have many issues, and when I do need help, the team are really responsive. You guys are brilliant.”

Senior Account Manager, T-Tech

“We are excited about the future of our relationship with Grunberg & Co. Their enthusiasm toward growing with technology makes our partnership strong and aligned.”

IT Manager, Software Radio Technology

"T-Tech understand our business requirements and provide us with consultancy and strategy input that contribute to customer retention and business growth. Their knowledgeable staff guide us through projects ensuring that technology is aligned to business objectives."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Senior Partner, Solomon Taylor & Shaw

"Like many companies we were unsure about a move to the cloud. But all we have noticed since the move is how much more efficient the business is. There was no disruption during our working hours and we have increased our billable working time due to the decrease in technology downtime."

Managing Partner, BKL

"We are impressed by the professionalism of T-Tech. They are able to understand our business requirements and provide solutions which contribute to keeping the company efficient and competitive. Their knowledgeable staff guide us through complex projects and all the skills are available to make any system or process transition smooth."

Partner, Raffingers

“We were apprehensive to embark on such a large project to move all our servers to Azure, but we had no issues due to the extensive planning and great support we had from the T-Tech team. We now have the benefit of truly being able to work from any device with no risk to our servers as they are not on site. Our security has now improved, and the systems are a lot more stable which is needed with over 100 users working from all over the world.”

Managing Partner, Family Law Group

“Before T-Tech, we were having issues with IT on a daily basis. In a quick time period, T-Tech turned things around. Within a matter of months, the firm’s IT changed from being a source of daily complaint and frustration to no longer being the first item for discussion at the monthly management meetings. The improvement to the firm’s day to day IT functioning has not only been remarkable, but in fact has enabled the firm to adapt to change at a far quicker pace than had previously been the case.”

Director of Tax Technology, Evelyn Partners

The responsiveness of T-Tech has been paramount to us getting particular components added to Practice Gateway at our firm. What we have needed most in development terms is always listened to.

Managing Partner, Scrutton Bland

“Scrutton Bland has achieved a lot in the last 6 months, compared to the last three years. We chose T-Tech to do a practice review with the intention to deliver on a number of projects, due to their industry expertise and where they sit in the marketplace. Our previous IT team did not have relevant sector experience leading to the consideration of solutions that weren’t relevant to our sector. We needed to look to restore faith in our IT leadership. T-Tech came to us with recommendations and improvements on trusted solutions that have worked for other professional services firms. We are really pleased with the decision to work with T-Tech, and they have already delivered on major projects in a way that suits our practice.”

Partner, Alliotts LLP

“Unless your job in the firm is IT then you cannot physically do it. It is so complicated, so fast moving, and quick changing that you can’t keep up. You then have no choice but to use a Managed Service Provider. An MSP needs to be people you respect, who you get on with, as it is a personal relationship. It needs to be with people who understand your business and your business needs – we have this with T-Tech.”

Director of Support Services, Bletchley Park

"Our interaction with T-Tech goes further than IT support – their consultancy led approach has delivered us gains across the business and revenue to the bottom line. We have a clear 3 year IT plan and strategy, which helps us deliver significant business benefits on a regular basis. T-Tech have helped us improve our IT resilience and helped identify ways for our team to work more efficiently."

IT Manager, Searchlight

“T-Tech have provided a fantastic service and are very efficient.”

IT Partner, Saffery Champness

“We’ve achieved exactly what we wanted to, which was to allow T-Tech to run the IT Service Desk service so that we can focus on the business. It has given us a lot of time back and allowed the staff who moved to T-Tech to have a new lease of life in their careers. A lot of our challenges around recruitment and retention have also gone! It’s good to know we’re in safe hands.”

Team Leader, CCM

"More of our colleagues’ time will be freed up to focus on other critical business needs such as data cleansing and addressing anomalies and exceptions"