SERVICE DESK

Expert IT support for your business

Today, employee productivity relies heavily on access to the right applications and data. When PCs fail, employee productivity plummets.

Maintaining and supporting user PCs, however, can be a time consuming and costly process for in-house IT teams, particularly if you have a large number of users distributed across different locations. That’s why many of our customers rely on our Desktop Support Service to maintain their PC estates.

With a choice of Service Agreements to meet your needs, we have qualified engineers who can get to your users quickly. They have local access to parts and loan equipment and are certified to support and repair PCs from all major manufacturers. Our Service Desk engineers are reliable and consistent in their work, and go above and beyond to deliver the best service to our customers.

Our Desktop Support Services:

  • Regular on-site engineers and visits
  • Expert team of reliable engineers
  • Consistent monthly fees allowing for budgeting
  • 24x7 Helpdesk, for Phone, Email or Onsite support
  • Block hours
  • Application and operating system patching
  • Responsive team, with calls answered within 8 seconds
  • Service delivery management
  • Desktop management services including image and application management, and spares and stock management

The Service Desk function for the logging and managing of incidents problems, service requests and change requests. They will receive incidents and service requests from users, and manage events received from the monitoring managed service. But the Service Desk aren’t just there to prevent and resolve issues; their pro-active approach toward our customers’ needs increases customer productivity, enabling business growth and client satisfaction.

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